Jan Oldenburg joins me on Leading with Health to talk about participatory healthcare and the impact of COVID-19 on participatory medicine.

Jan Oldenburg is a HIMSS Fellow and the principal in Participatory Health Consulting. She is the author and editor of Engage! Transforming Healthcare through Digital Patient Engagement and Participatory Healthcare. She advises and mentors startups and healthcare organizations about the evolving digital health landscape.

Highlights include:

7:32 – JO: “Until the economics of doing a telehealth visit match the economics of doing an in-person visit, it simply wasn’t going to be a useful tool for many doctors or health systems to embrace.”

9:10 – JO: “Systems that were in the leading edge on adopting digital tools in virtual care are still very much on the leading edge. They were prepared for this. They already had digital front doors.”

10:28 – JO: “Organizations that haven’t thought about it before now are also struggling with how you conduct a virtual visit. And there’s almost no time for really training docs or developing a program or tools and techniques.”

10:35 – JO: “Everybody’s learning on the job and that’s everything from how you make sure that you’re well lit if you’re the doctor in the setting to what kinds of questions you ask.”

19:39 – JO: “I honestly am a firm believer that there is some value and richness in having a real relationship that abides over time with a primary care doc.”

23:50 – JO: “They are starting to shift that dynamic of saying, how can we give our doctors telehealth capabilities so that you really are having a visit with a local physician? And I’m hopeful that that will result in a organization saying, we could set aside X percentage of our doctor’s time for telehealth visits and make that kind of an ongoing core part of the way that they are delivering care to their whole population.”

Leading with Health is hosted by Jennifer Michelle. Jennifer has a Master’s in Public Health and Epidemiology and is a certified EMT. As President of Michelle Marketing Strategies, Jennifer specializes in healthcare marketing. She is on a mission to help women find their voice so they can create a stronger, more responsive healthcare system.